• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-16-2016 12:38 AM

HP Recommended
Product: HP Envy 4524 Printer
Operating System: Microsoft Windows 10 (64-bit)

My wireless printer was working fine and showed several options in the onscreen menu but when I selected the option for OCR scanning, my pc onscreen message advised that I did not have the software for this - load via the CD. The CD was inconclusive and did not offer software update and now I only have the printer option of scan to desktop.

Several attempts to reload software are unsuccessful

Is there a factory reset for the printer?

 

Alan

I am an HP employee.

Want to help? Become an Expert!

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-14-2016 02:43 PM

HP Recommended

Welcome to HP Support forum

 

I suggest that you download the HP printer software from internet.

 

http://support.hp.com/us-en/product/HP-ENVY-4520-All-in-One-Printer-series/5447920/model/8900983/dri...

Susantd

Glad to help you, I work for HP

Click the Thumbs Up to say “Kudos” for helping!
Please click “Accept as Solution” on the post that solves your issue to help others find the same solution.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-14-2016 07:48 AM

HP Recommended

bump

I am an HP employee.

Want to help? Become an Expert!

Was this reply helpful? Yes No

‎10-14-2016 02:43 PM

HP Recommended

Welcome to HP Support forum

 

I suggest that you download the HP printer software from internet.

 

http://support.hp.com/us-en/product/HP-ENVY-4520-All-in-One-Printer-series/5447920/model/8900983/dri...

Susantd

Glad to help you, I work for HP

Click the Thumbs Up to say “Kudos” for helping!
Please click “Accept as Solution” on the post that solves your issue to help others find the same solution.
Was this reply helpful? Yes No

‎10-14-2016 02:43 PM

HP Recommended

thanks that worked! you saved my life.

I am an HP employee.

Want to help? Become an Expert!

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.