Help with Windows 10 drivers? Incompatib​ility issue?

[John_MB]

Hello, I'd to get some help concerning an issue with my HP Deskjet 3051a J611 printer.

I've always been able to scan correctly using my printer, up until I installed the update for Windows 10.

I use a Sony VAIO Fit laptop computer (May of 2013 model) that originally came with Windows 8.1 Pro installed.

After I installed Windows 10 and I tried to use my scanner two weeks later (it prints just fine), I can't seem to use the same program I was using before Windows 10 to use my scanner. I tried using the HP Print and Scan Doctor to troubleshoot my problem, and it told me that my printer had an unknown driver error that it couldn't fix. I also tried resetting my laptop (and power cycling the printer), and uninstalling and reinstalling the driver for my printer.

One thing to note: I use my printer using both wireless and wired (through USB), wired for the scanner, and wireless for the printer.

I normally use the printer function when I want things done fast, using an app on my Android phone, or otherwise, using my laptop (wirelessly, of course). But when it comes to using the scanner, I find that it works much faster to use it through USB on my laptop than through Wi-Fi.

Thank you for your help (to whoever replies).

Sincerely,

~Miguel G

[John_MB]

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