10.01.90 cyan replenishment error

[silviolatina]

Dear all  we have re[placed the drum and cartridge about all color ( original materials ) after that coming alarm 10.01.90 Cyan toner replenishment error , i have already replaced  another toner cyan , but the result remain the same .

Please give me solution for solve the problem ?

Thank you

[Alex-TATS]

Hi @silviolatina,

10.01.90 error code means that a toner replenishment malfunction occurred and the toner concentration in the imaging drum dropped below 30%. 

There are some reasons that this may occur.

Cause #1:

The toner gate located on the toner cartridge or imaging drum might be out of synchronization.

The correct position of the gates for all supplies is closed when the toner cartridges or imaging drums are out of the printer.

If one of the gates is in the open position when the cartridge or drum is out of the printer, then that gate will close when installing the cartridge or drum into the printer. This will cause the toner to not flow from the toner cartridge into the imaging drum and a 10.WX.90 or 10.WX.91 error message gets generated.

Action:

So, in this case, take out both the cyan toner cartridge and the cyan drum and check if both have their gates closed. They should open only when you install them back in the printer.

Cause #2:

The toner seal inside the toner cartridge or imaging drum fails to get removed automatically. No toner will flow from the toner cartridges or no toner will get into the imaging drum.

Action:

1) Check the printer toner cartridge and imaging drum slots for excessive toner spill and use a toner vacuum to clean the area as needed.

2) Replace toner cartridge and imaging drum for the color that is causing the issue (cyan in your case). If you have already replaced the cyan toner cartridge then next step is to replace the cyan drum as well.

3) If replacing the imaging drum does not resolve the problem, replace the cartridge interface PCA.

Part number: A2W79-67902

I hope that this will help.

Cheers!

[silviolatina]

Thank you for help , i have replaced the drum and the problem is finish , probable the new drum have a problem

Thank you