10.1002 supply memory error

[cmoring]

I have replaced all of the colors with HP brand toner, i have made sure all orange tabs pulled, I have turned the machine off and back on.  I have switched the cartridges around and it still shows the error in the magenta slot (with a ?)  it also shows a (?) on the one that I swithced. 

These are brand new cartridges!!  Help

[BHK6]

Hi cmoring,

Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I see you are having some issues with your new cartridges. In order to help you I will need to know what printer you are working with.

Thank you,

[NeptuneGirl]

I put in a new Magenta cartridge and still getting memory error.  I am also get blue shading down the side of printed sheets prior to this.

[NeptuneGirl]

I am using HP Color LaserJet CM2320nf MFP

[IT-AS]

Not only the error message is shown and the magneta color indicates ? , but the printer is making this ridiculous noise.

I am not sure for if the previous user had this problem before because I just started working here. Please need any help out there.

[Sandtires]

I am getting the 10.1002 Supply Memory Error also after installing new magenta cartridge in my color lazer jet pro MFP 476dn. What to do?

[Sandtires]

I am getting the 10.1002 Supply Memory Error also after installing new magenta cartridge in my color lazer jet pro MFP 476dn. I have removed the yellow tab.

What to do?

[Ignatius_India]

Hi ,

We use the HP CP1525N and we replaced 2 catridges today and once installed the new magenta catridge we receive an error as " 10.1002 supply memory error 

we couldnt proceed on using the printer please suggest next action 

[Sirius_R136a1]

Hi Sir 
I want some support from you . I have a LaserJet Pro 400 color MFP m475dw 
and when i turned it on . i show masseage Like This { error memory supply 10.1002 } 
how can i fix this problem Sir 

[GSAg]

My printer is an HP  CP2025 printer.  I replaced the Magenta toner and get the following error:  "    10.1002 supply memory error  ".  I tried re-seating the toner, tried initializing and then powering down and re-powering up the printer and still get the same error.  Please provide an answer as the printer won't operate at all with this error present. 

Thanks for your earliest reply  -  31 Dec 2017  13:20 hrs Mountain Standard Time   GSAg