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1020 not printing

HP Recommended
Microsoft Windows 10 (64-bit)

Hello. Printer in not able to print anything. I think it is after some Windows 10 update (but not sure). I downloaded the HP print and scan doctor 5.1.

It says, that printer is OK. I tried to print test page, but nothing happened. Then it says to print internal test page. Nothing happened again.


So.. I am here to find some help. 🙂 please.

HP Support Agent
HP Support Agent
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Hi @gnt,


Welcome to the HP Forums!


This is a wonderful place to converse with the community, get assistance and find tips.


I reviewed your post and understand that you are unable to print after a recent Windows update.


I'll be glad to help you 🙂


In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the computer was working fine?
  • Have you performed any troubleshooting steps before posting?

Meanwhile, follow the below steps and check if it helps.


1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC


14.) Download and install the printer software from the below link.


15.) Connect the USB cable ONLY when prompted and follow the on screen instructions.


Let me know how it goes.


To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.


Good day! Take care 🙂



I am an HP Employee

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This full drivers reinstall works!


Thank you so much. 🙂

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Hello, @gnt


Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂

Please consider marking the post as "Accepted Solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumbs up" to give me "Kudos".

Visit us again if you have any concerns!

Thank you again and may you have a wonderful day and even better tomorrow 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

I am not an HP Employee
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