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HP Recommended

I want to uninstall and reinstall the printer driver.  Error message on Printer Uninstall List is:

" **WARNING:  One or more of the printers listed above have pending print jobs.  Printers with pending jobs cannot be removed until the jobs are completed."

 

The print queue is no longer accessible to delete these print jobs...!  Please help?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Click the start button and Type Run, then click on Run within the search results.

Type Spool and press OK.

Open the PRINTERS folder and confirm any prompt, be sure to leave that window open.

 

Click the Start button and type CMD into the search bar,

Right click on Command Prompt and select Run as Administrator.

Type net stop spooler and press Enter

 

Within the PRINTERS folder delete any file so the folder remains empty and close that window.

 

Within the command prompt dialog type net start spooler and press Enter to restart the print spooler service.

 

Now try uninstalling the software and check for any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

2 REPLIES 2
HP Recommended

Hi,

Click the start button and Type Run, then click on Run within the search results.

Type Spool and press OK.

Open the PRINTERS folder and confirm any prompt, be sure to leave that window open.

 

Click the Start button and type CMD into the search bar,

Right click on Command Prompt and select Run as Administrator.

Type net stop spooler and press Enter

 

Within the PRINTERS folder delete any file so the folder remains empty and close that window.

 

Within the command prompt dialog type net start spooler and press Enter to restart the print spooler service.

 

Now try uninstalling the software and check for any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Thanks SchlomiL!!!  Especially for such an immediate response, so I can get on with my work.

-Garett19

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