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‎01-07-2020 05:22 AM

HP Recommended
Product: K0Q14A
Operating System: Microsoft Windows 10 (64-bit)

Hello

 

Our Printer show this error message if i start the printer: 13.00.ff

I remove the cassettes front &back and the toner cartridge

clean the printer with high pressure air

but the error does not go away

 

We print only 100 Pages with this printer !

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-07-2020 08:31 AM

HP Recommended

According to service manual this is a generic error and could be any sensor. Best to run sensor tests. On control panel of printer go to support tools>troubleshooting>manual sensor test

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

2 REPLIES 2

‎01-07-2020 08:31 AM

HP Recommended

According to service manual this is a generic error and could be any sensor. Best to run sensor tests. On control panel of printer go to support tools>troubleshooting>manual sensor test

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎01-08-2020 03:48 AM

HP Recommended

Thanks, I found the old paper 😁

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