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HP Recommended
1415fnw
Microsoft Windows 10 (64-bit)

My HP 1415fnw is indicating that it is very low on toner despite having new HP branded toners installed just over a year ago. I do not print that much, but each cartridge indicates they have printed over 1300 pages since installation, which is over 60 pages a month and not anywhere realistic. I also do not trust that all the toners have dropped at equal levels. 

 

Despite the continuous error that toner levels are VERY low, print quality is still top notch. I suspect that the toner drums are not being read accurately and I would either like to reset them or tell the printer to not send me notices about low toner. 

 

I have already tried a hard reset on the printer and have verified that the latest firmware is installed. 

4 REPLIES 4
HP Recommended

From printers front panel print supplies status page scan and post it here, also print usage page from reports menu scan it and post it here.




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HP Recommended

Sorry I didn't print out the status page, but I believe the information you're looking for is available on the printer's web-based menu (attached). As you can see, all of my colour toners are legit HPs I bought a year ago. My black is a 3rd party I bought, but all of them are showing the same status save for Magenta. There is absolutely no way I've printed 1046 colour pages since March 2017.

 

My guess is those are total numbers with this printer and the drums didn't reset when I put new toners in (which is why I'm looking for a way to tell it to reset the status somehow). 

 

Thanks. Printer Status.PNG

HP Recommended

I'm using HP CM1415fnw too it will be no difference if you change setup on front panel you can continue using the toner cartridges even through they are showing 0%. I have been using it in this way for sereral months.

At  front panel -> System Setup -> at very low -> black cartridge -> continue -> color cartridge -> continue

You can use CM1415 in this way until you really need to change cartridges.

Here's what my Supplies Status looks like.

 

1545787234933.jpg1545787259127.jpg

HP Recommended

Thanks! At least I won't have to receive the notification constantly anymore. 

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