1530 HP driver installer freezes at prepare to install stage

[bui89]

Hello, I am trying to install 1530 MFP drivers  but it freezes at first prepare to install stage on 100%.  What may the problem be?

[Betty0610]

@bui89

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download the software from here:

https://support.hp.com/in-en/drivers

Right-click on the downloaded file, click on properties, go to the "Compatibility" tab, check the "Run this program in compatibility mode for:", select Windows 7 from the drop-down menu and check the "Run this program as an Administrator" box, apply the changes, click ok and then install the downloaded file.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Betty0610]

Let's try using the HP built-in drivers: 

https://support.hp.com/in-en/document/c01796879

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[bui89]

This is unacceptable.  Users absolutelly need using scanner by network. Basic printing is working now already

[Betty0610]

You can use any of these to scan:

• HP Scan and Capture app (Windows 10, 😎: Scan documents or photos from the printer or webcam. A full feature print driver must be installed on the computer. For more information, go to Using the HP Scan and Capture App (Windows 8 and 10).

• Windows Scan app (Windows 10, 😎: Search the Microsoft Store for windows scan to find and install this app.

• Microsoft Paint (All Windows versions): Search Windows for paint, and then open the Paint desktop app. Click File or the menu icon  , and then click From scanner or camera.

• Windows Fax and Scan (All Windows versions): Search Windows for fax to open the desktop app, and then click New Scan.

• Webscan utility (network printers): Obtain the printer IP address and use it to open the printer's Embedded Web Server (EWS) in a web browser. On your printer's website, click Webscan on the Scan tab.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[bui89]

I''ll check your sollutions as soon as possible

[Betty0610]

Sure, keep us posted 🙂