• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
HP Recommended
2300n

So my trusty old LaserJet 2300n has been working great besides the occasional paper-jams. To fix this problem i cleaned up the solenoids that had become very sticky. I put the printer back together and suddenly the printer no longer sees the cartridge and says I should install one. 

 

How does the cartridge sensing mechanism work? Is it merely that chip thats  being read by the laser unit? Or is there some other little switch that i've been failing to see.  I have been careful to not static-discharge on the chip.

 

I've ordered a new cartridge but i can't shake the feeling it's not the cartridge but something i'm missing when putting the printer back together.  I'm not getting any other errors and a cold reset didn't solve the problem either.

4 REPLIES 4
HP Recommended

Double check all connectors on the engine controller PCA. The toner chip reader is connected to the engine controller (callout 3).

 

 

Screenshot from 2019-04-22 11-47-16.png

 

 




My profile on LinkedIn

HP Recommended

I double checked the cables and did a connectivity test with a multimeter, but no luck. The e-label reader is attached properly.  

HP Recommended

It's probably something minor if you haven't yet I would recommend you to repeat all the steps, remove all parts again and put back together.




My profile on LinkedIn

HP Recommended

Ok so i narrowd the problem down to the main motor not turning. After manually rotating the biggest gear, the cartridge latches and is detected normally. When i then print something I hear the solenoids clicking but nothing is turning (only the little motor secondary motor), after which i get a 13.01.00 paperjam error.

 

On start-up all that turns is the little secondary motor, the big main motor never turns as far as i can tell. Is there an easy way to debug this? I have a soldering iron and oscilloscope if necessary 🙂 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.