49 Error / 54.2 Error

[1400Linden]

Good Morning Everyone!

I hope everyone is having a great day!  I am experiencing these error messages that have completely disabled 2 machines. 

We changed the ink cartrdges (HP only!) and keep getting 49 error or 54.2 error.  

Has anyone else experiened this? One printer is less than a month old, one is a few years old.

[Raj1788]

@1400Linden

Thank you for joining the HP Support Community

Let's try the below solution and check if this works out.

Solution

1. Through the printer's control panel, disable Wireless printing (if equipped).

2. Turn the printer off and unplug the network and/or USB cables.

3. If you are using a surge protector, remove it. Plug the product directly into the wall socket.

4. Turn the printer ON, does the printer return to the Ready state?

   1. If NO, your printer requires service, please contact HP Customer Support.

   2. If YES, print an internal page, such as the Configuration Report, to demonstrate printer functionality.

5. Check the firmware version and update if a newer version is available at HP.com.

6. Attempt to isolate the 49 error to a specific connection type (Wireless, USB, LAN) or file:

   1. Start with only a USB connection and a simple test file from your PC to demonstrate printer functionality.

   2. Connect the printer to the network and send the same file.

   3. Continue troubleshooting below based on your findings.

In cases where it is believed a specific file is the cause of the 49 error, try:

1. Use a different print driver. For example, if you are using the universal print driver (UPD), try printing the same file with the PCL 5 or PCL 6 driver.

2. Change the file format when saving. For example, save the file as a PDF or other file format before printing.

3. If the error occurs when scanning, try a different resolution or saving in a different file format.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)