49 Service error

[SEB12]

HEllo

I have a big problem with my printer since yesteday, i checked on diffferent websites and didn't find any solutions.

The printer is rebooting non stop, says "49 service error turn off then on" what i did several time, i unplugged everything and nothing. Since it is not booting at all, i can't look on my pc what the problem.

THe problem has occured while a tried to print something, it printed something in a very weird way and shut off.

Can you help me please ? thank you

[Repairatrooper]

Follow these troubleshooting steps:

Unplug everything from the printer, wait a couple of minutes and then plug in ONY the power and try to start the printer. If the printer comes to ready, then you know that the printer is ok and that the problem is with a job on your computer. You will need to clear the print queue on the computer, follow these instructions https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware-winpc/how-to-clear-printer-que...

If the printer does not come to ready in stand alone mode then you may have a hardware issue, however that is very rare for this type of error.

[SEB12]

Thank you for your quick response, unfortunately i've already tried to unplug everything and boot it up and it still doesn't work.

Do you have a reparation service ? (I live in Belgium, Europe)

[ShlomiL]

Hi,.

May the printer connected wirelessly?

If so, I would also suggest unplugging the power from the router and then restart the printer and check if the error remains, as unplugging any cable deny any wireless connectivity, which may still cause a such as a result of a corrupted print job:

https://support.hp.com/in-en/document/c05026822

Shlomi

[SEB12]

Hi,

Thank for the answer.

I've already read this document.

I tried to unplug the power from my router and the error still occur. I'm really worried about having to replace it.

Does a reparation service exist ?

Thank you

[Repairatrooper]

Can you post the exact model number? It is possible that an NVRAM reset might fix your problem but the sequence is different for each model.

[SEB12]

The exact model is "Laser Jet Pro 200 Color MFP m276nw"

Thanks for your help.

[Repairatrooper]

Follow the reset instructions in this video, should be the same for your device, https://www.youtube.com/watch?v=D9DfcSnC65k

[SEB12]

Unfortunately i tried 3 times and it failed.

each time i do it instead of having the « app » screen after the « initializing permanent storage » it says: restart and reboot with the error 49...

[Repairatrooper]

Unless you have added memory to the formatter that you could remove for testing or if you disconnect the flat cable from the modem to the formatter. Have you tried starting with no cartridges installed?