49 service error

[miketorres]

I did a hard reset to my printer several times and it continues showing the same error. there is another way to get acces to my printer, the problem that i can do anything like dawnload an update fireware so let know what can i do?

[Deep_World]

Hi  @miketorres
 
Welcome to the HP Support Community!

Thanks for reaching out!

I understand you're seeing a 49 Service Error on your printer and that the error continues even after performing multiple resets. Dont worry let me check and help you with this. 
 

Kindly confirm the below details : 

• Does the 49 Service Error appear immediately when the printer powers on, or after it becomes ready?
• Can you access the printer's control panel menus, or does the error prevent access completely?

In the meantime, kindly try the below steps and confirm : 

1. Turn off the printer and disconnect all cables except the power cable (USB, Ethernet, fax, etc.).
2. Remove any USB flash drives or external devices connected to the printer.
3. Turn the printer back on and check if it reaches the Ready screen.
4. If the printer starts normally, reconnect one cable at a time to identify whether a print job or device is triggering the error.
5. If you can access the control panel, navigate to: 
   • Setup > Service > Restore Defaults
   • Confirm the reset and allow the printer to restart.
6. If the printer becomes accessible, update the firmware using HP's official -  https://support.hp.com/ 

You may also find the following HP document helpful:

• HP Support - Error Code 49 Troubleshooting Guide: Click here

Also you can find this conversation helpfull with regards to the similar error - Click here
 

A 49 Service Error typically occurs when the printer encounters an unexpected firmware, print-job, communication, or formatting issue and is unable to process a task correctly. In many cases, the error can be related to a corrupted print job, network communication issue, outdated firmware, or a hardware-related condition. 

I hope this helps.