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‎11-13-2017 10:35 AM

HP Recommended
Product: HP 9500MFP

9500 MFP Printer just started with this error: 57.07 and instructs to turn printer on/off but have done that several times and error just comes back, printer never comes back.  Also tried to unplug to re-set.  Any ideas?

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2 people had the same question
1 REPLY 1

‎11-13-2017 11:49 AM

HP Recommended

According to this article the printers duplexer fan is failing:

http://www.printertechs.com/printer-troubleshooting/hp-error-codes/195-numeric-error-codes-50-59-hp-...

 

57.X PRINTER ERRORA fan failure was detected. X description: 4 = Printer fan 7 = Duplex fan1. Check the fan’s connector and make sure the fan is not blocked. 2. Replace the fan. On older style printers this is often caused by a bad main motor. (Older style printer being printers with halogen heating elements in the fuser - 4, 4+, 5, 4si, 5si, etc).

 

If you are not comfortable performing the maintenance on this one then it would be best to call it into a local HP certified repair shop for a quote.

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