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‎02-15-2019 06:41 PM - last edited on ‎02-15-2019 06:49 PM by Retired

HP Recommended

Hello,

I am receiving this message  (ERROR 60.02!) in the following situation:

I had the brand new printer taken out of box, then I followed the instructions. I put paper in the paper tray at the front bottom of printer. It started to print the 'print' sheet for me, and then it said 'paper jam, remove paper'. There was NO Paper jammed. 

Then, when I put the tray back I got the '60.02' error. I restarted the printer 5 times. Please help; i need details 

Thank you kindly

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-15-2019 07:17 PM

HP Recommended

Sounds like it is defective send it back to HP and ask for a replacement.

There is a similar link here.

https://h30434.www3.hp.com/t5/LaserJet-Printing/60-02-error-on-HP-Color-Laser-Jet-Pro-MFP-477fdw/td-...

View solution in original post

3 REPLIES 3

‎02-15-2019 06:54 PM

HP Recommended

addendum: I have a new Color Laserjet Pro MFP M477fnw 

‎02-15-2019 07:17 PM

HP Recommended

Sounds like it is defective send it back to HP and ask for a replacement.

There is a similar link here.

https://h30434.www3.hp.com/t5/LaserJet-Printing/60-02-error-on-HP-Color-Laser-Jet-Pro-MFP-477fdw/td-...

‎02-15-2019 08:03 PM

HP Recommended

thank you for reply, appreciate it

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