Solved: Re: 79 Service Error - Turn off then Turn On - HP Support Community

MPF-M277DW · ‎04-09-2018

My printer starts to give "79 SERVICE ERROR - TURN OFF THEN TURN ON' I tried as the solution as seen in the forum of

- switch off router

- restart printer

- check computer no print queue

- turn on router

That still did not solve the problem.

A few fact that may help

1. Printer is connected on wireless network

2. Only my computer is connected to my printer via wi-fi

3. Seems to print sometime, not always, if send in only JUST 1 page and no double sided print at each print order otherwise - no printing is done other than the error message and the printer restarts

4. This printer was sent to me from HP as a replacement of the malfunction machine after 2-3months purchased.

Appreciate your help.

Copier-Pro · ‎04-09-2018

This error is related to communication.Maybe update the firmware of the printer can help solve the problem.Also make sure that there is not a lot of walls and interference between the pc and the printer.The signal of the wi-fi could also be week giving this problem.Maybe do a test and print to your pc using USB and see if there is the same problem.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

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I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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View solution in original post

Copier-Pro · ‎04-09-2018

This error is related to communication.Maybe update the firmware of the printer can help solve the problem.Also make sure that there is not a lot of walls and interference between the pc and the printer.The signal of the wi-fi could also be week giving this problem.Maybe do a test and print to your pc using USB and see if there is the same problem.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################

MPF-M277DW · ‎04-10-2018

Thank you for your kind help. After getting a new firmware - the problem is now gone.

Thanks.

MPF-M277DW · ‎09-11-2018

Problem of 79 Service Error - Turn off then Turn on occured. Update with the latest firmware - did not fix the problem. Install the HP Easy Start driver - still not fix the problem.

Can anyone please help.

Mac OS: 10.13.6

drpetervas · ‎12-21-2019

My printer is wired to the computer and I have the same problem of error 79. Had to use a different Apple computer and was able to print wireless but with a different printer as well

79 Service Error - Turn off then Turn On

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