950XL Black ink says incompatible

[c_horning]

I own an HP 8600 and have had a 950XL black ink cartidge for months. It is now empty and when I went to buy another my printer is saying the ink is incompatible. The ONLY difference I am seeing on the two cartridges is the one I had is "CN045AE" and the one now is "CN045AN" which I can't seem to find and purchase the AE anywhere. I have tried three different 950XL cartirdges and they are all giving me that notice. What can I do? 

[ShlomiL]

Hi,

Any zone related issue would be my first guess.

What country are you from?

What zone is listed on your rejected ink cartridge?

https://support.hp.com/us-en/document/c05318138

What zone is listed on the old cartridge and the other print cartridges in your printer?

[c_horning]

I am from the US and my old cartridge says for use only in Europe, Russia, CIS, Middle East and Africa. I honestly have no idea why or how I got it. The new cartridge obviously says For use in US and Canada. I wouldn't even know how to get my hands on one of the other cartridges with that other zoning...

[ShlomiL]

Thanks for clarifying.

You would need to get a Full set of HP 950 and 951 cartridges with Z10 for US or Canada and have the printer connected to a computer., then contact HP Support in the US to reset your printer to accept local cartridges in the USA from now on.

Note: that cannot be done without all cartridges, the printer must all 4 use ink cartridges intended for the same region.

Contacting HP can be done by disputing the warranty. Be sure to clearly describe you would need a region reset and select "Accessories in Warranty:

https://support.hp.com/us-en/document/c05084516

If you experience difficulties contacting HP as your printer is out of warranty, please let me know and I will do my best to assist.

Shlomi