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‎07-06-2021 02:53 AM

HP Recommended
Product: M609

Hi Guys,
my office printer is displaying 99.09.62 error code. I have tried to erase/unlock the drive, to format and finally take it out from the printer and to format it in the computer and all this trials did not work.
when I check the hard disk via AOMEI partition assistance software there are a lot of bad sectors( almost all). does this mean that the hard drive is already damaged or not?
thanks,

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2 REPLIES 2

‎07-06-2021 05:33 AM

HP Recommended

You need to install the firmware if you have formatted the drive. It will not work without firmware on the disk.

 

Load firmware on a USB drive and run a firmware upgrade USB Thumbdrive from preboot menu.

 




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‎07-06-2021 09:59 AM

HP Recommended

Likely the disk has failed and will need to be replaced if you are showing a lot of bad sectors.

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