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‎07-22-2019 09:17 AM

HP Recommended
Product: cp5225 printer
Operating System: Microsoft Windows 10 (64-bit)

A problem with the printer on screen lcd ready 2 download.

How do I find the solution to this problem

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-22-2019 09:44 AM

HP Recommended

Do not call the number provided here. This user is not an HP techncian. 

 

The error message on your screen indicates that the firmware is corrupted on your printer. You need to connect a computer via usb cable and resend the firmware to the printer. If you send the firmware and it does not appear to take, you may need to change the USB port on the printer driver that you sent the firmware to. Try each USB port until the firmware starts to download

ports.jpg

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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3 REPLIES 3

‎07-22-2019 09:27 AM

HP Recommended

I hope to find a solution to this problem because I did not find a solution.

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‎07-22-2019 09:44 AM

HP Recommended

Do not call the number provided here. This user is not an HP techncian. 

 

The error message on your screen indicates that the firmware is corrupted on your printer. You need to connect a computer via usb cable and resend the firmware to the printer. If you send the firmware and it does not appear to take, you may need to change the USB port on the printer driver that you sent the firmware to. Try each USB port until the firmware starts to download

ports.jpg

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎07-22-2019 09:49 PM

HP Recommended

Thank you with all my heart. From the first attempt succeeded. Thanks again.

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