• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Locked

‎10-06-2019 03:37 AM

HP Recommended
Product: Neverstop Laser MFP 1200w

Hi

I bought Neverstop Laser MFP 1200w printer on 05-oct-2019 but it is showing 19-aug-2019 online .what should I do? And how to exchange my product.tell me any solution .how could somebody give an old product .IMG_20191005_213249.jpg

Iam attaching invoice copy with this

2 REPLIES 2

‎10-06-2019 03:55 AM

HP Recommended

https://support.hp.com/ph-en/document/c05084516 




My profile on LinkedIn

Was this reply helpful? Yes No

‎10-06-2019 09:12 AM

HP Recommended

Suggestion given above is correct. Why this happens is due to warranty counter for a device is set at initial ship date plus 90 days. As printers can sit in a warehouse for over a year waiting to be sold, it is possible for the warranty to show as expired. That is the reason the end user is encouraged to register their warranty at time of purchase so that the dates in HP's warranty database are adjusted to reflect date of purchase not shipping date.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->