• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Locked

‎09-07-2017 03:10 PM

HP Recommended
Product: LaserJet Pro M501dn
Operating System: macOS 10.12 Sierra

Tray 4 is not showing up on print menu.  There was no limit on older printers I had.   Does anyone know if there is a limit for this particular printer?

 

Thanks,

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-07-2017 04:10 PM

HP Recommended

Hi @CherylK1,

 

The HP laserjet pro M501dn has a 100-sheet multipurpose tray (tray-1) and a 550-sheet main cassette (tray-2).

You may have only ONE additional 550-sheet cassette tray (tray-3).

 

See the below link under Paper Handling:

 

http://www8.hp.com/us/en/products/printers/product-detail.html?oid=7710401#!tab=specs

 

I hope that helps,

 

Cheers!



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎09-07-2017 04:10 PM

HP Recommended

Hi @CherylK1,

 

The HP laserjet pro M501dn has a 100-sheet multipurpose tray (tray-1) and a 550-sheet main cassette (tray-2).

You may have only ONE additional 550-sheet cassette tray (tray-3).

 

See the below link under Paper Handling:

 

http://www8.hp.com/us/en/products/printers/product-detail.html?oid=7710401#!tab=specs

 

I hope that helps,

 

Cheers!



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
Was this reply helpful? Yes No

‎09-08-2017 09:59 AM

HP Recommended

That's what I was afraid of, but couldn't find anything specific.  

 

Thanks,

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.