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- Administrator password for the pre boot menu on my M551 prin...

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4 REPLIES 4
03-05-2020 01:29 AM
By default there is no administrator password in the preboot menu, and if there is a password someone added it and without that password there is nothing beyond replacing the formatter you can do.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.




I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
03-05-2020 01:58 AM
Hello,
To clear the password from the Preboot menu, it is necessary to perform NVRAM initialization of the printer.
To do this, proceed as follows:
- Turn off the printer.
- Press and hold the Up arrow and Cancel buttons simultaneously.
- Turn on the printer.
- When you see the message Permanent storage init, release the Up arrow and Cancel buttons.
When the NVRAM init is complete, the printer returns to the Ready state.Note: If this does not work, please repeat all steps, but this time press and hold the Down arrow and Cancel buttons.
Don't hesitate to contact us in case of need.
Best regards,
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