An fatal error occurred preventing product use

[kengloong76]

Unable to install the printer , error message given is:-

An fatal error occurred preventing product use, Click 'cancel' to cancel install.

[Riddle_Decipher]

@kengloong76 The best way to resolve issues with the windows driver installation is a clean installation of the drivers and here's how you do it:

I recommend you to follow the below steps to resolve this issue.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from this link: Click here

Note: Connect the USB cable ONLY when prompted and follow the on-screen instructions.

P.S: Welcome to HP Forums! 😉

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on the post you feel, helped you the most, 

Have a great day!

[kengloong76 · Accepted solution]

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@Riddle_Decipher wrote:

@kengloong76The best way to resolve issues with the windows driver installation is a clean installation of the drivers and here's how you do it:

I recommend you to follow the below steps to resolve this issue.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from this link: Click here

Note: Connect the USB cable ONLY when prompted and follow the on-screen instructions.

P.S: Welcome to HP Forums! 😉

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on the post you feel, helped you the most, 

Have a great day!

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Hi Riddle,

I have follow the instruction given by you but unfortunately I still receiving the same error message. Please advise

[Riddle_Decipher]

@kengloong76 I suggest you uninstall the driver software again and this time, make use of the windows built-in drivers using this link: Click here for details.

And this should resolve the issue.

I hope that helps!

Good luck.