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‎11-25-2020 10:11 PM - edited ‎11-25-2020 10:14 PM

HP Recommended
Product: M281cdw

Hello, I am having the exact same problem as in Automatic Document Feeder Cover won't close  that is an old locked post, so I have to create a new one.  In that post, an HP support agent sent a solution to the original poster by private message. Can anyone from HP support take a look at this? Thanks.

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‎12-03-2020 10:29 AM

HP Recommended

@h3535, Welcome to the HP Support Community!

 

Check for any obstructions or damages.

 

Kindly perform the steps mentioned in this document - ADF does not pick paper or feeds in too many sheets

 

In the previous thread that you mentioned, the customer was referred to phone support as it is a hardware issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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