Automatic Document Feeder Cover won't close

[Mike237]

I don't have a paper jam.  It is a mechanical issue.  On the hinged side of the feeder cover towards the front of the machine, shown in the attached photo, the black plastic is stuck in the white slot and will not release.  I need instructions on how to release the black plastic from the slot.

[sandytechy20]

@Mike237

Welcome to HP forums, I see that ADF cover is not closing.

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Mike237]

I don't see the mailbox icon.  I did see something that referred me to HP technical support where I will have have to pay a fee since my printer is out of warranty.

[Mike237]

I was able to use a letter opener and carefully lift the plastic part out of the slot and close the ADF cover.  I made copies using the ADF and everything is working correctly.

[Barachiel]

@Mike237

It looks like you were interacting with @sandytechy20, but he is out for the day & I'll be glad to help you out, 

I'm the Barachiel & I'm at your service.

Thank you for the update,

I appreciate your time and efforts, 

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

Take care now and do have a fabulous week ahead. 🙂

[Jsb54wcl]

Can you assist me with the same issue.