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‎10-04-2018 01:32 AM

HP Recommended
Product: Color LaserJet Pro MFP M277DW
Operating System: Microsoft Windows 10 (32-bit)

Hello,

 

before my "Color LaserJet Pro MFP M277DW" printed the front and back sheets automatically. Now this function no longer works. The print is only manual. How should I restore this function? Please help me!

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-04-2018 02:10 AM

HP Recommended

Hi Claudio94,

 

First, try to uninstall completelly your printer's drivers. Then re-install the latest driver and see if that fixes the issue automatically.

 

Secondly, go to devices and printers screen and right-click on your printer driver and then select printer properties.

Then go to device settings tab and under the installable options check if the duplex unit is installed. If not, click on uninstalled to make it installed.

 

I hope this might help you,

 

Cheers!



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

3 REPLIES 3

‎10-04-2018 02:10 AM

HP Recommended

Hi Claudio94,

 

First, try to uninstall completelly your printer's drivers. Then re-install the latest driver and see if that fixes the issue automatically.

 

Secondly, go to devices and printers screen and right-click on your printer driver and then select printer properties.

Then go to device settings tab and under the installable options check if the duplex unit is installed. If not, click on uninstalled to make it installed.

 

I hope this might help you,

 

Cheers!



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

‎10-04-2018 02:51 AM

HP Recommended

Hi, thanks for your support!

I am sorry, I have tried all of this but this it doesn't work. When I click on options, I can see only "manually". What can I do now? 😞


download.png

‎10-04-2018 03:41 AM

HP Recommended

.duplex.jpg



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
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