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‎05-29-2017 02:36 AM

HP Recommended
Product: Pagewide Pro 477dw
Operating System: macOS 10.12 Sierra

The printer is giving a Blue scree with an error message of B8BC12F0. Any idea how to resolve this?

2 people had the same question
2 REPLIES 2

‎07-16-2017 11:12 AM

HP Recommended

Hi, I have had the same issue last July 9th when I wanted to print a document via my android phone also to an PWP 477dw MFP.

The only thing that I could do was to push the powe button and wait tfor the printer to reboot itself.

The reboot took longer than usual and once it was started it continued doing some actions which I suppose must have been cleaning actions for the printheads. It went on for a couple of minutes, so I waited patiently and then the printer became silent and I could print again. although I have not yet tried to use the android print function again.

 

This kind of crash may not happen too often because it seems like pulling the power from the printer with then the recovery process using precious ink.

 

I do hope that HP is reading in on these message as well because I do not accept this kind of behaviour from a professional line of printers.

 

‎12-20-2017 07:29 PM

HP Recommended

We have had this problem on the Pagewide 552 and 477.  Set the IP address to Static.  Turn off WIFI direct.  Power off/on printer. Problem occured when customers were printing via a wireless medium with DHCP turned on.

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