• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
HP Recommended
hp color laserjet pro mfp m476dn
Other

We use the HP Color Laserjet Pro MFP M476DN in our office with both Macs and PCs. Lately when printing, we are getting black streaks on both sides of the page we printed, even if is single sided. We did cleaning cycles, and cleaned the rollers, but are still getting pages like the attached. It's getting progressively worse.

IMG_0450.jpgIMG_0449.jpg

2 REPLIES 2
HP Recommended

Bad black toner cartridge needed to be replaced.

HP Recommended

I concur with first answer, your black cartridge has failed.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.