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‎07-29-2016 06:38 AM

HP Recommended
Product: HP LaserJet Pro MFP M521dw

Hi,

 

In my printer, when removing the paper tray, there seems to be a black object/lever hanging down in the tray. I've attached two images, where the object is marked with a red circle. I would like to know whether this is supposed to be there or not.

 

Currently no issues with paper format A4, but errors with other formats. 

 

Thanks in advance, let me know if you need more information.

 

Kind regards, 

Martijn1.jpg2.jpg

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-29-2016 07:47 AM

HP Recommended

yes- that is supposed to be there. That is the flag sensor that lets the printer know the paper in the tray his lifted to the proper height so that it can be picked up and fed by the rollers.

I am not a HP employee. I am a service tech on these forums researching topics and offering my best guess to aide in your troubleshooting.

View solution in original post

2 REPLIES 2

‎07-29-2016 07:47 AM

HP Recommended

yes- that is supposed to be there. That is the flag sensor that lets the printer know the paper in the tray his lifted to the proper height so that it can be picked up and fed by the rollers.

I am not a HP employee. I am a service tech on these forums researching topics and offering my best guess to aide in your troubleshooting.

‎07-29-2016 07:58 AM

HP Recommended

Thanks for the quick response. Also, I've accepted this as a solution.

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