Solved: Black smudges down the right side of paper. - HP Support Community

Ponzhu · ‎02-21-2020

Black smudges down the right side of the paper. When I remove the cartridge, the roller has smudge of toner in that area. This is a new cartridge. When I put the old one back in there is no smudge. Is it the cartridge? If so, can I fix it?

Repairatrooper · ‎02-21-2020

If one cartridge does it and the other does not then it is 99% likely you have a bad cartridge. It happens. Personally I would not waste time trying to fix it, hold the vendor accountable and get them to replace it. Probably something stuck to or a deformed mylar blade in the cartridge that allows toner to fall out. Or a bad end seal on the drum.

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Repairatrooper · ‎02-21-2020

If one cartridge does it and the other does not then it is 99% likely you have a bad cartridge. It happens. Personally I would not waste time trying to fix it, hold the vendor accountable and get them to replace it. Probably something stuck to or a deformed mylar blade in the cartridge that allows toner to fall out. Or a bad end seal on the drum.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Ponzhu · ‎02-21-2020

Thanks so much!

Black smudges down the right side of paper.

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