Blue Dots on all pages

shutintrz · ‎03-16-2021

I am getting blue dots on all my pages when printing. I have tried and cleaned the printer but it is still happening. How do I get rid of these. My cyan still has 60% remaining

Repairatrooper · ‎03-16-2021

If you have only cyan dots then likely there is either a defect on the cyan drum or something stuck to it. You can remove the cyan cartridge and look at the blue/green drum on the bottom. If you see debris, you can try to remove it by lightly brushing with a piece of paper, being careful not to scratch the drum.

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shutintrz · ‎03-16-2021

That doesn't work. I have seen many posts on this issue and not any real good solution to this.

Repairatrooper · ‎03-16-2021

If the dots are all cyan then it is a problem with the cyan cartridge. If this is an OEM cartridge you could contact HP support to see if they will replace the cartridge under HP image quality guarantee. go to support.hp.com and open a case. Measure the distance between dots (measure from start of first dot to start of second dot), if 2.48 inches that is the drum. .89 and .93 are also rollers in the cartridge.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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