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‎05-19-2025 11:02 AM

HP Recommended

I am operating on OS Sequoia and have a m479fdw laser printer.  Was printing fine now getting this blue screen with code B8C11F42.  Anyone able to find a solution? TIA

1 REPLY 1

‎05-13-2026 08:06 AM

HP Recommended

Hello @BubbleBuggi 

 

Meanwhile you may try these steps:

Restart the Printer

  1. Turn off the printer.
  2. Unplug the power cord from the back of the printer.
  3. Remove the cartridges.
  4. Press and hold the power button for 30 seconds.
  5. Plug the power cord back in.
  6. Wai for few minutes and then insert the cartridges (let printer prompt for cartridges)
  7. Turn on the printer

Run HP Print and Scan Doctor (Windows only):

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

  • Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Thank you,

Chris A

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