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‎03-23-2019 03:10 PM - last edited on ‎03-23-2019 09:16 PM by Retired

HP Recommended

Having the same problem...blue dots down right side of paper.  No dots when running the cleaning mode

1 person had the same question
2 REPLIES 2

‎03-25-2019 09:08 AM

HP Recommended

@LauraP1,

 

Thank you for posting your query on HP Support Community,

 

What is the product number of your HP Printer? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Are you having issues only while printing or even while making a copy from the printer?

What happens when you try to print the print quality diagnostic page from the printer?

 

Could you please respond to this post with the details of the printer so that I can provide you with accurate steps which should help you resolve this issue.

Eagerly waiting for your response!

Jeet_Singh
I am an HP Employee

‎04-30-2019 02:26 PM

HP Recommended

Blue, (Cyan), dots on all pages indicate a defective Cyan toner cartridge.

 

Cleaning does not fix a defective cartridge.

 

If the supplies status page shows that you have more that 20% toner left you might be able to get a  free replacement from the supplier/HP.

If my post resolves your issue please click the accepted as solution button under it.


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