• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
HP Recommended
Deskjet M227fdw
Microsoft Windows 10 (64-bit)

There is a one inch band of blurred printing down the right edge of every page I print. This began occurring last week.  I pulled out the cartridge and found toner build up on the imaging roller and parts of the plastic housing so I cleaned it off with air pressure.  Now the blurring is very subtle but wider it had been no more than 1/2 wide previously and a the last few characters of the last words or figures were disfigured. Now it's just a ghostly ban where nothing is legible. Any troubleshooting suggestions? Thanks

2 REPLIES 2
HP Recommended

May be a defective cartridge that you will need to replace or the fuser may be damaged, a sample posted here would help.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Kudos for your thoughtful feedback. Prior to seeing your comment I was able to get through to phone support. They suggested running the Clean page cycle which among other things yielded some red foam rubber particles and a strip of black film, all of which suggested it was from a roller.The support person, based on photos that I submitted, felt that it was from a roller in the fuser. Luckily I didn't open a new cartridge! I am disappointed that after buying HP printers and only HP cartridges for many years this model would have a defective part that lasted just long enough to get past the warranty period. I'm off to try a Brother as a replacement with the hope I won't feel as cheated.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.