Bought the wrong ink cartridge

[MrHandy]

Hello,
I bought the wrong toner cartridge from Staples a few months ago for my printer ( hp LaserJet Pro MFP M125nw).  It uses the hp 83a, but I had read that the hp 83x is higher yield and the two are interchangable. It wasn't until I went to install it last night that I realized it didn't fit my printer and on doing further investigation realized that although they are interchangeable for some printers, they are not for mine.
Staples will not give me a refund as the product has been opened, even though it's never been used.
Is there any other way of getting a replacement from hp?? It was an honest (albeit expensive) mistake.
I can provide a copy of the receipt and (depending on shipping costs ) am happy to send the cartridge back to hp if needed.

[Jerry_57 · Accepted solution]

Hi @MrHandy,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that you have bought the wrong Ink cartridge from Staples.

HP LaserJet Pro MFP M125-M128

Toner cartridge information for HP LaserJet Pro MFP M125a, M125nw, M125r, M125ra, M125rnw, M126a, M126nw, M127fn, M127fp, M127fw, M128fn, M128fp, and M128fw printers.
 

83A Black

Which cartridges work with my HP printer? | HP® Support

Kindly share the image of the 83x Ink toner with us.

I hope this will help.

 

Take care and have a good day.