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‎04-07-2020 07:46 PM

HP Recommended
Product: HP Laser Jet Enterprise M607

We have a brand new HP Laser Jet Enterprise M607 printer - it's not even connected to a network. I tried to get it connected to the network with tech support back in late December but the tech was having issue . I was able at the time to print out the configurations settings etc. and we went back and forth for about an hour - he was not able to get it done. I was out on leave for 6 weeks came back and no one bothered to try to get it connected. Now I'll like to try again with tech support and to get ready I went to print out the configuration settings once more so I can call tech support but now when it prints, its a black page.  It''s brand new I'm not even sure why it's already an issue. It has not been used at all besides to print out the configuration page back in late December. Can someone tell me how to fix this issue please? Thanks in advance!

1 REPLY 1

‎04-07-2020 09:12 PM

HP Recommended

A black page is usually a grounding issue with the cartridge to the printer. Try removing the toner cartridge and reseating it again to see if that helps.

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