• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎05-30-2020 09:30 AM

HP Recommended
Product: Color LaserJet Pro MFP M281cdw
Operating System: Microsoft Windows 10 (64-bit)

The buttons on the screen stopped working. I can access all screens, options, go back, home, and help, but cannot select OK, Copy, Scan, Settings, Cancel, Close, etc that appear at the bottom of the screen to select next steps.

 

Device says there is no Firmware update, has not occurred since last year; Software is up to date.

3 REPLIES 3

‎05-31-2020 10:12 PM

HP Recommended

Try a power reset of the printer.

With the printer powered ON, unplug the power cord for 60 seconds, then plug it back in and power the printer back ON. Once it's ready, see if it works correctly now.

‎06-01-2020 03:53 AM

HP Recommended

No, that did not correct the issue.

‎06-01-2020 06:15 AM

HP Recommended

You must do a software update. If it does not work if you have a warranty you will use it

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.