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    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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New member
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Message 1 of 4
183
Flag Post

Buttons on Touch Screen stopped working

HP Recommended
Color LaserJet Pro MFP M281cdw
Microsoft Windows 10 (64-bit)

The buttons on the screen stopped working. I can access all screens, options, go back, home, and help, but cannot select OK, Copy, Scan, Settings, Cancel, Close, etc that appear at the bottom of the screen to select next steps.

 

Device says there is no Firmware update, has not occurred since last year; Software is up to date.

3 REPLIES 3
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Level 6
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Message 2 of 4
Flag Post
HP Recommended

Try a power reset of the printer.

With the printer powered ON, unplug the power cord for 60 seconds, then plug it back in and power the printer back ON. Once it's ready, see if it works correctly now.

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Author
New member
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Message 3 of 4
Flag Post
HP Recommended

No, that did not correct the issue.

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Level 1
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Message 4 of 4
Flag Post
HP Recommended

You must do a software update. If it does not work if you have a warranty you will use it

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