CE657A Firmware update

[Shticky]

The following lists both versions of the P1102w printer as being vulnerable. However, I cannot get the firmware to update on any of over a dozen CE657A models. All of the CE658A models updated w/out incident. Is there an official document from HP stating that the CE657A firware stopped at a specific version and is no longer upgradeable? Please advise.

HPSBPI03360 rev.4 - HP LaserJet Printers and MFPs, HP OfficeJet Printers and MFPs, and HP JetDirect ...

Thank you,

[sandytechy20]

@Shticky

Welcome to HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Cheers.