CM1415fnw - Error "Jam in output bin. Open rear door and clear jam." won't go away.

[TAS4]

Jam occurred.  Paper was removed and jam was cleared.  Error won't go away even after printer reset.

[Betty0610]

@TAS4

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

Are you able to make a copy?

Let's try to restore the Printer to its factory settings here:

1. On the product control panel, touch the Setup button.
2. Scroll to and touch the Service menu
3. Scroll to and touch the Restore Defaults button, and then touch the OK button. The product automatically restarts.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[SHThompson]

As paper moves through an HP printer it pushes plastic levers up or down, and I suspect that one of these levers is been knocked out of position or stuck in an activated position and that is why you are getting the message.

I would start by checking the plastic fingers that pushed the paper down as it goes out into the output bin to see if they are stuck in up position.