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HP Recommended
CM1415fnw color MFP
macOS 10.14 Mojave

I have a CM1415fnw color MFP printer.  Suddenly I am unable to access Web Services. I get a message "Access Denied" or "busy".  How do I restore this feature?

1 REPLY 1
HP Recommended

@JAGIII, Welcome to HP Support Community!

 

Did you make any changes to your printer?

 

Try the steps recommended below.

  • Turn on the printer.
  • Wait until the printer is idle and silent before you continue.
  • Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
  • Remove the ink cartridges from the printer.
  • With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the rear of the printer.
  • Turn on the printer, if it does not automatically turn on.
  • The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
  • Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
  • Reinsert the ink cartridges, and then close the ink cartridge access door.
  • If you receive a prompt to print a calibration page, do so.
  • If you disconnected the USB cable, reconnect it to the rear of the printer.

 

If the issue still persists try performing an NVRAM reset on your printer and check if it helps.

 

Since the steps to perform NVRAM reset is confidential, I will send you the steps in private message. Please watch your inbox for more information.

 

Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.