CP1210 paper ray will not close

[JeniJeni]

Paper was jammed and I removed tray. Once I fixed the jam, I cannot get the tray to go back in. Has anyone had the same issue? Can you help? There's got to be something I'm missing. 

[JeniJeni]

TRAY! LOL

[The_Fossette]

@JeniJeni,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are unable to put the try back in after removing it to clear the paper jam.

Don’t worry, I assure you I will try my best to get this sorted.

I checked the specification of your printer and see that you need to place the tray on its place and push it inside. Please refer to the below images.

1. Pull out tray 1 and place it on a flat surface.

   Figure : Pull out the tray

   

2. Remove the jammed sheet by pulling it straight out.

   Figure : Remove the jammed sheet

   

3. Replace tray 1.

   Figure : Replace the tray

   

4. Press the Resume button to continue printing.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!