CP1515n not printing color

[RogHyde11]

I changed a setting somewhere to print only in monochrome as I was low on one of the colours but can't remember where I changed it and now can't change it back.

[Rainbow23]

Hi @RogHyde11,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you want to change the printing option from grayscale to color on your HP Color LaserJet CP1515n Printer.

Let's go through a few steps that may help to fix this issue. 

And here are a few steps for you listed below: 

1. Open the Printers and Faxes or the Printers folder.

2. Right-click the printer icon for your product, and then click Printing Preferences. The Printing Preferences dialog box opens.

3. Click the Color tab, deselect the Print in the Grayscale checkbox, click Apply, and then click OK.

4. Close the Printing Preferences dialog box.

You may also check the link: Managing Color

Let me know how this works.
 

You have a good day ahead.

[RogHyde11]

I don't have a Color Tab under Printer Preferences.

I have:

Advanced

Printing Shortcuts

Paper/Quality

Effects

Finishing

Services

Under Advanced I have:

Paper/Output

Graphic

Document Options

Can't find "Print in Greyscale" anywhere.

[Rainbow23]

Hi @RogHyde11,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue still persists after following the steps provided in the previous interaction.

I suggest that you Use HP ToolboxFX to set the color options.

You may check page no. 52 of the user guide from the link: User Guide 

You have a good day ahead.

[RogHyde11]

I have solved the problem.

As stated previously I do not have a "Color" tab so couldn't change it. I had already checked the manual but that just said to go to the Color tab which I did nott have so it didn't help.

I found that although the printer was correct the Model was:  HP Color LaserJet CP1510 Series PCL6 Class Driver and I found the color option in there set to grayscale and changed it to "Color" and it is now working.

Roger

[Dvortex]

Hello, @RogHyde11

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂