CP1525nw color printer is leaving magenta smudges on left of every page

[Ripanykhazova]

My CP1525nw color printer is leaving magenta streaks on the left of every page I print.  I have attempted to clean the printer using the built in clean function several times, I have removed and cleaned the amgenta cartridge, and I have also deleted every single HP piece of software from my machine and reinstalled the drivers for this printer.  The magenta strekas are still there. They are always on the left of the page.

someone had this problem a few years ago and an auto-responder seems to hve responded with a link to a wrong page

Is there a solution or a working link pleaase?

[Rainbow7000]

Hi there!
Welcome to the HP Forums, I hope you're well @Ripanykhazova,

I came across your post about the magenta smudging on print outs from your LaserJet CP1525nw, and wanted to respond with some troubleshooting suggestions. See the links below and try any steps you may not have tried. If the print quality issues continue, contact HP to discuss replacing the printer.

1. Resolving Print Quality Issues
2. Resolving Strange, Garbled or Illogical Text, Incomplete Printouts, or Missing Text or Graphics

If you have any troubles, let me know and I will do my best to help.

Hit the "Accept as Solution" if we've reached a solution, and the "thumbs up" to say thanks for my help.

Have a wonderful day:D

HP Technical Support can be reached by clicking on the following link:

http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

[Ripanykhazova]

Thhanks for that but the text is fully ok, it is just the vertical magenta smudges/lines running up the left of the page which is the problem.  Is there no solution to this besides the instruction to throw the printer away please?

[Rainbow7000]

Hey there!

I would suggest contacting HP directly to discuss your next printer options if you have tried the troubleshooting steps I suggested.

Good luck 🙂

[Ripanykhazova]

Call me old fashioned but the absolutely last thing I need is options.  I was looking for a solution from someone whose suggestion after one irrelevant effort doesn't include "throw the printer away"

[davidzuts · Accepted solution]

Well it is obvious you are upset.  I would be to.  Lets make this real simple.  You have a bad magenta toner cartridge. Cleaning will not work since the wiper blade inside the toner cartridge has probably gone bad causing toner to leak out that one side and cause the issue.  Replace the magenta toner with a new original hp toner and all should be fine.

[Ripanykhazova]

Thanks for that Prof!.

I was only posting here because if there is actually something wrong with the printer, I was reluctant to pay good money for a new magenta cart, only to find the problem still there. And this was after I thought I would try HP tech support and some pin head there postulated that the unit wasn't fusing properly! (he didnt think it relephant that it would only affect the red cart)

Then I came here and got two reply bots which identified completely the wrong key words and spat out various 'try putting air in the tyres' wild goose chase responses.   One of which actually said 'call HP TS and see if you can get some other technically illiterate pin head'!!

[JASawyer]

It's been awhile since you posted this problem. Did you receive a satisfactory resolution? The reason I ask is because I have a similar problem: a cyan streak about 3/" wide running down the right side of my printouts. The rest of the page is clean and all colors print fine. I cleaned the rear feed roller to no avail. While searching this forum, I found a reference to the "transfer belt". I opened my cartridge tray and shined a flashlight inside. I saw the belt with a deposit of cyan running down the left side. Obviously, this is transfering to the paper and then fused to it. I see no way of cleaning it myself so I'll have to call my local service outfit. You may have the same problem. It's also possible to have a faulty cartridge as well. Especially if you (like me) are using other than HP cartridges (I am using OfficeMax since I bought the printer from them).

[davidzuts]

I will give you the same answer I gave the original poster. You have a bad cyan toner cartridge. In fact remove the cyan toner cartridge and odds are there will be a band of toner around the drum. The transfer belt cleans itself as it moves towards the front of the printer as there is a wiper blade which remove excess toner before it puts down another image to be transferred to the paper. Since it is only happening in the one color that tells us the belt is fine and the toner cartridge is the issue.

[JASawyer]

Wouldn't running the cleaning function of the printer clean the transfer belt?