Calibrate Touch Screen CM1415fn

[mars20]

Are there any other/more possibilities to try?

After all mentioned actions my machine is still not working.

update firmware, hard reset and network configuration without IPv6 and the problem with the touch display stays...

[Rainbow23]

@mars20, welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are facing touch screen issues with your HP LaserJet Pro CM1415fnw Color Multifunction Printer.

Please follow the steps mentioned below to reset the printer.

1.Turn the printer on, if it is not already on.
2.Wait until the printer is idle and silent before you continue.
3.With the printer turned on, disconnect the power cord from the rear of the printer.
4.Unplug the power cord from the wall outlet.
5.Wait at least 60 seconds.
6.Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7.Reconnect the power cord to the rear of the printer.
8.Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
9.Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

If the issue still persists, then please contact phone support for further assistance at the link: www.hp.com/contacthp

I hope you have a good day ahead.

[mars20]

power reset changes nothing!

and now?

throw away?

i can't even print because i have to confirm a use black patrone. but it isn't possible because the button is located to much in the right area...

[Rainbow23]

@mars20, thank you for your reply, I'll be more than glad to help you.

I understand that the issue did not resolve after following the steps in the previous interaction.

As we have tried all the possible solutions for this issue, please contact phone support for further assistance at the link: www.hp.com/contacthp

I hope you have a good day ahead.

[mars20]

my solution: change display unit! spare part bought at alibaba.com 

[Riddle_Decipher]

@mars20

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And accept this as the solution to help others find your post helpful.

Take care now and do have a fabulous week ahead. 🙂

[Alex_o1]

Could Young be so Kind and Share a link? Perhaps via PM?

[Riddle_Decipher]

@Alex_o1

Thank you for posting on HP Forums,
The Riddle_Decipher is at your service.

I understand you want a link, however, I'm not sure what exactly is it that you are referring to.

Please reply with your product number and OS, along with details of the issue.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Ra_Be]

I actually have the same issue with our CM1415 at home. Could you send a link for the sparepart which you found on AliBaba?

[Alex_o1]

Just use The search at aliexpress and type in The Modelnumber.

Worked fine for me!!