Can not clear Error 75 code

[RayGar12]

Have tried resetting everything and still get an error 75 code 

[VikramTheGreat]

Hi @RayGar12,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Error 75 on HP printers typically indicates a cartridge authentication or printer initialization failure.

Why Error 75 Occurs

• The printer cannot validate the ink cartridges (often on HP+ or Instant Ink models).
• Firmware or network issue during cartridge check.
• Incorrect or damaged cartridge chip.

Steps to Fix:

1. Power Reset

• Turn off the printer.
• Unplug the power cord for 60 seconds.
• Plug directly into a wall outlet and restart.
   

2. Remove and Reseat Cartridges

• Open the cartridge access door.
• Remove all cartridges, inspect for protective tape or damage.
• Reinstall firmly.
   

3. Check Cartridge Type

• If your printer is HP+ or Instant Ink enrolled: 
  • Only HP Instant Ink or HP+ cartridges will work.
  • Standard cartridges will trigger error 75.
     

4. Update Firmware

• Use the HP app or go to Official HP® Support.
• Download and install the latest firmware for your printer model.
   

5. Restore Factory Defaults

• On the printer: Setup → Printer Maintenance → Restore Factory Defaults.
• Reconnect to Wi-Fi and retry setup.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat