Can not save new custom paper size

[AUNG1111]

How to solve the problem for printer LaserJet CP1025 show the message that there are so many custom paper defined . Please delete some before add new ones. Eventhose I deleted all of custom paper sizes , still can not save new one.

[Dvortex · Accepted solution]

Hello, @AUNG1111 - Greetings!
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

I understand that you are having trouble saving the new custom paper sizes. You have already tried deleting the saved one, still facing the same issue. Hence, I’d suggest you perform a clean install to fix this issue. Here are the steps:

• First, unplug the USB cable from the printer if present.
• Go to Control Panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
• Now go to Control Panel – Devices and Printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now click http://ftp.hp.com/pub/softlib/software12/COL34891/lj-86479-9/LJCP1025_Series_Full_Solution_Ver4.exe to install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Now, try creating a custom media size as suggested here: http://hp.care/2pespaS

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[AUNG1111]

Thanks and the problem is already resolve .

[Dvortex]

Hello, @AUNG1111

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂