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‎08-01-2019 10:28 PM

HP Recommended
Product: Dell Inspiron 23, HP LaserJet M1522nf
Operating System: Microsoft Windows 10 (64-bit)

My computer recognizes the printer to print on paper, but finds it "offline" when I try to scan.  It appears that the HP scan software cannot find the HP printer.  It has worked just fine for a long time, including yesterday, but today NO. 

2 REPLIES 2

‎08-05-2019 01:45 PM

HP Recommended

Uninstall and reinstall.

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‎08-05-2019 02:03 PM

HP Recommended

Uninstall the printer driver. Download latest driver from hp website and install. After installation restart the PC. Hope it will help you.

Please click Kudos or tag as solution. 12 years experience in current field.
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