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‎10-24-2019 05:52 AM

HP Recommended
Product: Laser Jet Pro M402n
Operating System: macOS 10.15 Catalina

I have never had any trouble printing. For some reason, all I can print now is the message: HP LaserJet M402n Job Storage. The document I am trying to print is a pdf file with 750 KB. I'v tried pressing the ok button, restarting, but I can't figure out what I am doing wrong.  I get the signal "printing" but nothing happens. 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-26-2019 12:41 AM - edited ‎10-26-2019 12:53 AM

HP Recommended

Check and reseat both ends of your printers' data cable. Try deleting the printer from your computer and reinstalling to refresh the driver. 

 

Another option to try printing a PDF file is to set an option in the Advanced features of Adobe Reader to Print as Image.

 

You might also try updating the printer firmware to the latest version.

https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-m402-m403-series/7458626

 

View solution in original post

3 REPLIES 3

‎10-24-2019 02:26 PM

HP Recommended

I have a Brother laser jet and HP laptop.  I want to print from the WordPad Text note.  I get the message my printer is not online but the connections all seem OK. What am I missing?

‎10-26-2019 12:41 AM - edited ‎10-26-2019 12:53 AM

HP Recommended

Check and reseat both ends of your printers' data cable. Try deleting the printer from your computer and reinstalling to refresh the driver. 

 

Another option to try printing a PDF file is to set an option in the Advanced features of Adobe Reader to Print as Image.

 

You might also try updating the printer firmware to the latest version.

https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-m402-m403-series/7458626

 

‎10-26-2019 07:29 AM

HP Recommended

What you said worked for me. Thank you very much.

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