cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 3
283
Flag Post

Can't install drivers on Windows 10

HP Recommended
Laser Jet M1132
Microsoft Windows 10 (64-bit)

Good day! I cannot adjust normal work of HP LASERJET M1132 MFP. I download drivers from the website, but they are not installed, an error appears:

 

function at 0x80072c5c has caused a GP fault exception code 0xc0000005

 

What to do?

2 REPLIES 2
Highlighted
Level 17
Level 17
29,385 29,105 5,046 11,505
Message 2 of 3
Flag Post
HP Recommended

Hi,

Try following below steps to manually launch the installation from your temp folder and let me know if that may help:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Laserjet-installation-won-t-start-on-Window...

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Highlighted
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Hi! Driver installed manually, as you recommended. Now another problem: when idle, the printer turns off, as if the USB port is disconnected. What to do?

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation